App Refreshing:
- Open Settings on your TV/Device.
- Select Applications.
- In Manage Installed Applications, select our app.
- Select Clear Cache (DO NOT CLEAR DATA) and then Force Stop.
- Restart the router and TV, and reopen the app.
- Click the small reload icon 🔁 underneath Live TV, Series, and Movies from the app home to update the playlists.
Changing Streaming Format:
- Open the KING G TV app.
- Go to "Settings."
- Experiment with different streaming formats.
Other Possible Causes:
- Multiple Device Usage: Ensure you're within your paid connection limit. Extra devices running in the background can cause buffering.
- Internet Speed: Perform a speed test in the app.
- Open the KING G TV app.
- Go to "Settings."
- Choose the "Speed Test" and click the "Begin Test" button.
- Minimum download speed: 35 Mbps (for 1-2 devices); optimal: 50 Mbps or more. Minimum upload speed: 15 Mbps; optimal: 25 Mbps or more.
- Please contact your Internet Service Provider to upgrade if speeds are lower.
- Signal Throttling: Some ISPs block IPTV signals. Contact your ISP to unblock or ask your router/modem manufacturer to prioritize our app's bandwidth. You may follow this article (https://kinggtv.com/billing/index.php?rp=/knowledgebase/5/Troubleshooting.html).
- Using a VPN: If buffering persists, which means signal blocking, consider using a VPN to bypass blocks (VPN: https://kinggtv.com/billing/index.php?rp=/knowledgebase/4/Surfshark-VPN-Setup.html).
This concise guide should help you address buffering issues.
