If you’re still experiencing sound but no picture, please follow these steps: Open the app > Go to Settings > Select Player Settings > Change the player option to Software Decoder and click Save.
If you’re using KING G TV, simply uninstall and reinstall the app - the correct settings come pre-configured by default.
If you are using apps that require a DNS URL when logging in or adding a user, please update it from https://swm.re to http://swm.re:80 (No s after http)
If you can’t locate the DNS option, just uninstall, reinstall, and log in again - the DNS input field will appear on the login screen.
This mainly applies to IPTV Smarters and other 3rd-party apps we do not own.
If you’re unable to use any app, you can use our Web Player: http://swm.re/YgAEDFaF
Simply open the link in any browser and log in with your assigned username and password.
Tuesday, November 25, 2025
